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Customer Care

Jerry Hylton

Customer Care Manager

David Briggs

Customer Care Parts Manager

Jerry Wilson

Customer Care Technician

Travis Irwin

Customer Care Service Coordinator

CLOSE X

Jerry Hylton

Customer Care Manager

Jerry’s career started in 1988. The first plant he started at, the Halls Plant. Jerry then moved to the Rutledge Plant as a Customer Care Technician. After the Appalachia plant got up and running Jerry went to Appalachia as a Floater/Utility. Jerry then became a Team Leader over Finial Finish and Receiving departments. Jerry was promoted to a Customer Care Technician. After 15 years on the road with Appalachia he was promoted to Customer Care Manager. Jerry has been with the Company for over 35 years.

1-800-650-6869

Jerry.Hylton@Claytonhomes.com Email

David Briggs

Customer Care Parts Manager

David is an East Tennessee native and has worked at Appalachia since 1997. He has a vast knowledge of production experience having worked in the cabinet shop, trim department, quality assurance department and as the parts acquisitions specialist before becoming head of the department in 2017

1-800-650-6869

David.Briggs2@Claytonhomes.com Email

Jerry Wilson

Customer Care Technician

Jerry’s career started at Appalachia Plant in 2006. He worked in the plant with Appalachia 1 ½ years. Then promoted to Team Leader for 3 different departments. His team leader positions were Top Build, Floor Department, and Exteriors. He also was a Floater/Utility for Appalachia. Jerry was promoted to Customer Care Technion in 2018. Jerry has been employed at Appalachia for over 17 years.

1-800-650-6869

Jerry.Wilson@Claytonhomes.com Email

Travis Irwin

Customer Care Service Coordinator

Travis’s career started at the Appalachia Plant in 2021. Travis started in the parts department pulling and shipping parts. He worked there for about eight months. Travis received a promotion to Customer Care Coordinator. Travis has been with the company over 2 years now.

865-494-7800

Travis.Irwin@claytonhomes.com Email

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